We repair the products we sell, including Compacta and Mini actuators. Our factory-trained technicians have the knowledge and experience to return your actuator to top performance. All work is warranted for 6 months.
To get an estimate of the repair costs and begin the repair process, we request that a customer obtain a Return Materials Authorization (RMA) number by calling us at (505) 359-2949. Please be ready to provide the serial number, model, and a brief description of the problem.
We also have a downloadable RMA form available which can be completed and faxed.
After we receive your actuator we will evaluate the problem and prepare a formal quotation that outlines the scope of work involved. If a customer opts to have us do the repairs, we will request a Purchase Order or a credit card. This will allow us to order the repair parts that we need. If the actuator is deemed non-repairable, or if the customer chooses not to repair it, there is a minimum charge of $100 for the inspection and evaluation.